Cocktails and Conversations - Dealing with Agitated Family Members

Managing relationships is a critical task of any senior living leader. In our first session of Cocktails & Conversations in 2026, host Aaron Fish will be talking with caregiving expert Michele Magner to tackle a challenge every senior living professional knows well—dealing with agitated family members. Over a custom-crafted cocktail (and a mocktail twist), they will share insights, strategies, and real-world stories to help teams diffuse tension and strengthen family communication. This engaging, interactive chat intends to blend professional wisdom with a touch of fun, making it the perfect break from the day-to-day for anyone navigating the emotional side of senior care.